Title: Front Desk & Customer Experience Associate

Location: New York City | 100% onsite

FLSA Status: Non-exempt | Hourly

Who We Are: At Fur, we believe in natural, beautiful care for every part of the body—for every body. Our four pillars: expertise, efficacy, quality, and inclusivity guide our daily pursuit to build a community where people feel safe, cared for, and comfortable with their decisions. 

Our woman-founded, owned, and led business started in 2015 to redefine the skin and body-hair care industry. Since our launch, Fur has been creating effective, simple, clean, and inclusive products for the whole body. 

Who You Are: A warm, highly organized Front Desk & Customer Experience Associate who will be the welcoming face of our HQ and help deliver exceptional service to our community. In this role, you’ll serve as the first point of contact for customers, guests, and partners—both in person and across digital channels. You’ll spend most of your time supporting customer service while also helping keep our office operations and team culture running smoothly.

Reports to: VP of Marketing

What You’ll Do: 

Customer Experience (70%)

• Serve as the front desk host at Fur HQ, greeting guests and assisting onsite estheticians and their clients
• Manage customer communications across platforms (including emails, reviews or by phone)
• Support retail checkout and POS transactions in our HQ space
• Assist customers with product questions, orders, policies, and troubleshooting
• Coordinate with fulfillment to resolve returns, missing packages, and order issues
• Handle customer concerns with empathy and a customer-first mindset
• Share customer insights with marketing, product, and operations teams
• Contribute to reporting that helps track customer feedback and improve the experience

Office Operations (20%)

• Maintain office supplies, kitchen, and shared spaces and manage incoming packages
• Coordinate vendor services and weekly facilities tasks
• Support setup and logistics for external events (~1 per month)
• Monitor and respond to facilities-related requests

Employee Engagement (10%)

• Manage Slack announcements celebrating team milestones and holidays
• Help coordinate team events (~1 per month)
• Support logistics for regular all-hands meetings and team gatherings (2-4 annually)

What You’ll Bring:

• Minimum of 1 year experience in a customer service or administrative support role 
• Strong customer service and communication skills
• Strong organizational skills with exceptional attention to detail
• The ability to manage multiple channels and priorities effectively
• A friendly, proactive attitude and enthusiasm for representing the Fur brand in person and online

What We Offer: Fur offers benefits consistent with New York State law to part-time employees, including paid sick leave 

Hourly Rate: $24 per hour 

Schedule: This is a part-time (20-25 hours per week), onsite position on a regular weekly schedule.

Fur is an equal opportunity employer. We are committed to building a staff community where everyone feels safe, comfortable, supported, and included. Fur does not discriminate in employment on the basis of race, religion, sex (including pregnancy), gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting jobs@furyou.com.